**Support Tickets** is a powerful addon for Ultimate Multisite that adds a comprehensive support ticket system to your WordPress network. Perfect for SaaS platforms, WaaS (Website as a Service) providers, and multisite networks that need to provide customer support at both the network and individual site levels.
= Why Choose Support Tickets? =
* **Multi-Level Support**: Network admins handle network-wide tickets while site owners manage their own customer support
* **Professional Workflow**: Complete ticket lifecycle management with priorities, statuses, and assignments
* **Customer Experience**: Beautiful, responsive interface that makes it easy for customers to get help
* **Secure & Reliable**: Built with WordPress security best practices and optimized database performance
* **Seamless Integration**: Works perfectly with Ultimate Multisite’s customer and site management
= Key Features =
**Complete Ticket Management**
* Unique ticket numbering system for easy reference
* Configurable priority levels (Low, Normal, High, Critical)
* Comprehensive status workflow (Open, In Progress, Waiting, Resolved, Closed)
* Ticket categorization (General, Technical, Billing, Feature Request, Bug Report)
* Assign tickets to support agents with optional auto-assignment
**Threaded Conversations**
* Full conversation threading for ticket replies
* Distinct styling for staff and customer responses
* Private staff notes that customers can’t see
* Real-time AJAX-powered interface
* Modern text editor with formatting options
**File Attachments**
* Secure file upload with drag-and-drop support
* Configurable file type and size restrictions
* Advanced security with malicious file detection
* Protected downloads with access controls
**Smart Notifications**
* Automatic email alerts for new tickets, replies, and status changes
* Customizable email templates
* Role-based notifications for staff and customers
* Dynamic template variables for personalized messages
**Powerful Admin Interface**
* Advanced ticket list with sorting and filtering
* Quick edit for status, priority, and assignments
* Bulk actions for efficient management
* Statistics dashboard with performance metrics
* Comprehensive settings panel
**Beautiful Customer Portal**
* Clean, responsive interface on all devices
* Mobile-first design
* Advanced search and filtering
* Modern editor with formatting toolbar
* Easy-to-use ticket submission forms
**Flexible Integration**
* Use shortcodes or Ultimate Multisite UI elements
* Display ticket forms and lists anywhere on your site
* Works seamlessly with multisite network structure
* Extensible with hooks and filters
= Perfect For =
* SaaS platforms needing customer support
* WaaS providers managing multiple client sites
* Membership sites with tiered support
* Network administrators managing multiple brands
* Site owners providing customer service