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|---|---|---|---|
| Configure the ticket types available for categorizing support requests. | Configure the ticket types available for categorizing support requests. | Details | |
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Configure the ticket types available for categorizing support requests. Configure the ticket types available for categorizing support requests.
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| Ticket Types | Ticket Types | Details | |
| Add Status Level | Add Status Level | Details | |
| Status Label | Status Label | Details | |
| Configure the status levels available for support tickets. | Configure the status levels available for support tickets. | Details | |
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Configure the status levels available for support tickets. Configure the status levels available for support tickets.
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| Status Levels | Status Levels | Details | |
| Add Priority Level | Add Priority Level | Details | |
| Remove | Remove | Details | |
| Priority Label | Priority Label | Details | |
| Configure the priority levels available for support tickets. | Configure the priority levels available for support tickets. | Details | |
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Configure the priority levels available for support tickets. Configure the priority levels available for support tickets.
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| Priority Levels | Priority Levels | Details | |
| Agent to automatically assign new tickets to (if auto assignment is enabled). | Agent to automatically assign new tickets to (if auto assignment is enabled). | Details | |
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Agent to automatically assign new tickets to (if auto assignment is enabled). Agent to automatically assign new tickets to (if auto assignment is enabled).
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| No default assignee | No default assignee | Details | |
| Default Assignee | Default Assignee | Details | |
| Automatically assign new tickets to default agent | Automatically assign new tickets to default agent | Details | |
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Automatically assign new tickets to default agent Automatically assign new tickets to default agent
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