# Translation of Ultimate Multisite - Ultimate Multisite: Support Tickets in Chinese # This file is distributed under the same license as the Ultimate Multisite - Ultimate Multisite: Support Tickets package. msgid "" msgstr "" "PO-Revision-Date: +0000\n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: 8bit\n" "Plural-Forms: nplurals=1; plural=0;\n" "X-Generator: GlotPress/4.0.3\n" "Language: zh\n" "Project-Id-Version: Ultimate Multisite - Ultimate Multisite: Support Tickets\n" #: views/admin/timer-widget.php:51 msgid "Click to view ticket" msgstr "" #: views/admin/timer-reports.php:285 msgid "Total:" msgstr "" #: views/admin/timer-reports.php:237 msgid "Agent" msgstr "" #: views/admin/timer-reports.php:228 views/admin/timer-reports.php:234 #: views/admin/timer-reports.php:240 msgid "Avg Per Ticket" msgstr "" #: views/admin/timer-reports.php:226 views/admin/timer-reports.php:232 #: views/admin/timer-reports.php:238 msgid "Tickets" msgstr "" #: views/admin/timer-reports.php:222 msgid "Avg Per Session" msgstr "" #: views/admin/timer-reports.php:221 msgid "Sessions" msgstr "" #: views/admin/timer-reports.php:217 msgid "Ticket #" msgstr "" #: views/admin/timer-reports.php:208 msgid "No timer data found for the selected date range." msgstr "" #: views/admin/timer-reports.php:186 msgid "Average Time" msgstr "" #: views/admin/timer-reports.php:177 msgid "Total Records" msgstr "" #: views/admin/timer-reports.php:168 views/admin/timer-reports.php:220 #: views/admin/timer-reports.php:227 views/admin/timer-reports.php:233 #: views/admin/timer-reports.php:239 msgid "Total Time" msgstr "" #: views/admin/timer-reports.php:159 msgid "Export to CSV" msgstr "" #: views/admin/timer-reports.php:155 msgid "Apply Filter" msgstr "" #: views/admin/timer-reports.php:150 msgid "To:" msgstr "" #: views/admin/timer-reports.php:145 msgid "From:" msgstr "" #: views/admin/timer-reports.php:131 msgid "By Agent" msgstr "" #: views/admin/timer-reports.php:130 msgid "By Site" msgstr "" #: views/admin/timer-reports.php:129 msgid "By Customer" msgstr "" #: views/admin/timer-reports.php:128 msgid "By Ticket" msgstr "" #: views/admin/ticket-view.php:308 msgid "Total Time:" msgstr "" #: views/admin/ticket-view.php:295 msgid "Time Log" msgstr "" #: views/admin/ticket-view.php:276 msgid "Timer is currently running by %s (%s)" msgstr "" #: views/admin/ticket-view.php:253 msgid "Time Tracking" msgstr "" #: views/admin/settings.php:736 msgid "View history of all email processing attempts" msgstr "" #: views/admin/settings.php:734 msgid "View Email Logs" msgstr "" #: views/admin/settings.php:724 msgid "Enable this temporarily when troubleshooting email issues" msgstr "" #: views/admin/settings.php:722 msgid "Enable detailed logging (includes full email headers)" msgstr "" #: views/admin/settings.php:713 msgid "Debug Mode" msgstr "" #: views/admin/settings.php:707 msgid "Debugging" msgstr "" #: views/admin/settings.php:700 msgid "Email address used in Reply-To header for outgoing ticket emails" msgstr "" #: views/admin/settings.php:692 msgid "Reply-To Address" msgstr "" #: views/admin/settings.php:686 msgid "Default type for tickets created via email" msgstr "" #: views/admin/settings.php:676 msgid "Default Type" msgstr "" #: views/admin/settings.php:670 msgid "Default priority for tickets created via email" msgstr "" #: views/admin/settings.php:660 msgid "Default Priority" msgstr "" #: views/admin/settings.php:654 msgid "Default Ticket Settings" msgstr "" #: views/admin/settings.php:647 msgid "Control who can create tickets via email" msgstr "" #: views/admin/settings.php:645 msgid "Anyone" msgstr "" #: views/admin/settings.php:644 msgid "Registered customers only (recommended)" msgstr "" #: views/admin/settings.php:640 msgid "Allow Ticket Creation From" msgstr "" #: views/admin/settings.php:634 msgid "Security Settings" msgstr "" #: views/admin/settings.php:624 msgid "Fetch Emails Now" msgstr "" #: views/admin/settings.php:620 msgid "Manual Fetch" msgstr "" #: views/admin/settings.php:614 msgid "Warning: Deleted emails cannot be recovered" msgstr "" #: views/admin/settings.php:612 msgid "Delete processed emails (otherwise mark as read)" msgstr "" #: views/admin/settings.php:603 msgid "After Processing" msgstr "" #: views/admin/settings.php:597 msgid "How often to check for new emails" msgstr "" #: views/admin/settings.php:595 msgid "1 hour" msgstr "" #: views/admin/settings.php:594 msgid "30 minutes" msgstr "" #: views/admin/settings.php:593 msgid "15 minutes (recommended)" msgstr "" #: views/admin/settings.php:592 msgid "10 minutes" msgstr "" #: views/admin/settings.php:591 msgid "5 minutes" msgstr "" #: views/admin/settings.php:587 msgid "Fetch Interval" msgstr "" #: views/admin/settings.php:581 msgid "Fetch Settings" msgstr "" #: views/admin/settings.php:567 views/admin/settings.php:571 msgid "Test Connection" msgstr "" #: views/admin/settings.php:561 msgid "IMAP folder to check (e.g., INBOX). Not used for POP3." msgstr "" #: views/admin/settings.php:553 msgid "Folder/Mailbox" msgstr "" #: views/admin/settings.php:547 msgid "Email account password" msgstr "" #: views/admin/settings.php:538 msgid "Password" msgstr "" #: views/admin/settings.php:532 msgid "Email account username (usually the full email address)" msgstr "" #: views/admin/settings.php:523 msgid "Username" msgstr "" #: views/admin/settings.php:516 msgid "None (not recommended)" msgstr "" #: views/admin/settings.php:510 msgid "Encryption" msgstr "" #: views/admin/settings.php:504 msgid "IMAP is recommended for better message management" msgstr "" #: views/admin/settings.php:497 msgid "Protocol" msgstr "" #: views/admin/settings.php:491 msgid "Common ports: 993 (IMAP SSL), 995 (POP3 SSL), 143 (IMAP), 110 (POP3)" msgstr "" #: views/admin/settings.php:483 msgid "Port" msgstr "" #: views/admin/settings.php:477 msgid "IMAP or POP3 server hostname" msgstr "" #: views/admin/settings.php:468 msgid "Email Server" msgstr "" #: views/admin/settings.php:462 msgid "Connection Settings" msgstr "" #: views/admin/settings.php:454 msgid "Allow customers to create and reply to tickets via email" msgstr "" #: views/admin/settings.php:444 msgid "Enable Email Ingestion" msgstr "" #: views/admin/settings.php:435 msgid "PHP IMAP extension is required but not installed. Please contact your hosting provider to enable it." msgstr "" #: views/admin/settings.php:431 msgid "Configure email fetching via IMAP/POP3 to allow customers to create tickets and reply via email." msgstr "" #: views/admin/settings.php:430 msgid "Email Ingestion Settings" msgstr "" #: views/admin/settings.php:185 msgid "Email Ingestion" msgstr "" #: views/admin/email-logs.php:113 msgid "No email logs found." msgstr "" #: views/admin/email-logs.php:105 msgid "Action" msgstr "" #: views/admin/email-logs.php:103 msgid "From" msgstr "" #: views/admin/email-logs.php:102 msgid "Date" msgstr "" #: views/admin/email-logs.php:94 msgid "Cleanup Old Logs" msgstr "" #: views/admin/email-logs.php:93 msgid "Delete logs older than 7 days?" msgstr "" #: views/admin/email-logs.php:85 msgid "Clear Filters" msgstr "" #: views/admin/email-logs.php:81 msgid "Apply Filters" msgstr "" #: views/admin/email-logs.php:79 msgid "Filter by sender email..." msgstr "" #: views/admin/email-logs.php:72 views/admin/email-logs.php:107 #: views/admin/email-logs.php:127 msgid "Error" msgstr "" #: views/admin/email-logs.php:71 views/admin/email-logs.php:126 msgid "Ignored" msgstr "" #: views/admin/email-logs.php:70 views/admin/email-logs.php:125 msgid "Reply Added" msgstr "" #: views/admin/email-logs.php:69 views/admin/email-logs.php:124 msgid "Ticket Created" msgstr "" #: views/admin/email-logs.php:68 msgid "All Actions" msgstr "" #: views/admin/email-logs.php:63 msgid "View all email processing attempts for ticket creation and replies." msgstr "" #: views/admin/email-logs.php:61 views/admin/settings.php:730 msgid "Email Processing Logs" msgstr "" #. translators: %d: number of logs deleted #: views/admin/email-logs.php:25 msgid "Deleted %d old log entries." msgstr "" #: inc/ui/class-persistent-timer.php:99 msgid "An error occurred. Please try again." msgstr "" #: inc/ui/class-persistent-timer.php:98 msgid "Are you sure you want to stop this timer?" msgstr "" #. translators: 1: Site name, 2: Subject #: inc/services/class-email-notification-manager.php:339 msgid "[%1$s] %2$s" msgstr "" #. translators: 1: Site name #: inc/services/class-email-notification-manager.php:319 msgid "[%1$s] Customer Response" msgstr "" #. translators: 1: Site name #: inc/services/class-email-notification-manager.php:314 msgid "[%1$s] New Support Ticket" msgstr "" #. translators: %d: number of emails processed #: inc/services/class-email-ingestion-service.php:205 msgid "Successfully processed %d email(s)." msgstr "" #: inc/services/class-email-ingestion-service.php:173 msgid "Failed to connect to email server." msgstr "" #. translators: %s: error message #: inc/services/class-email-ingestion-service.php:101 msgid "Connection failed: %s" msgstr "" #. translators: %d: number of messages #: inc/services/class-email-ingestion-service.php:94 msgid "Connection successful! Found %d messages in mailbox." msgstr "" #: inc/services/class-email-ingestion-service.php:82 msgid "Failed to connect to email server. Please check your settings." msgstr "" #: inc/services/class-email-ingestion-service.php:75 msgid "PHP IMAP extension is not installed." msgstr "" #: inc/class-support-tickets-main.php:977 msgid "You do not have permission to view timers." msgstr "" #: inc/class-support-tickets-main.php:957 msgid "Timer stopped successfully." msgstr "" #: inc/class-support-tickets-main.php:943 msgid "You can only stop your own timers." msgstr "" #: inc/class-support-tickets-main.php:938 msgid "Timer not found." msgstr "" #: inc/class-support-tickets-main.php:932 msgid "Invalid timer ID." msgstr "" #: inc/class-support-tickets-main.php:909 #: inc/class-support-tickets-main.php:1002 views/admin/timer-widget.php:49 #: views/admin/timer-widget.php:81 msgid "Network Level" msgstr "" #: inc/class-support-tickets-main.php:903 msgid "Timer started successfully." msgstr "" #: inc/class-support-tickets-main.php:891 msgid "Failed to start timer." msgstr "" #: inc/class-support-tickets-main.php:879 msgid "You already have an active timer. Please stop it first." msgstr "" #: inc/class-support-tickets-main.php:858 #: inc/class-support-tickets-main.php:926 msgid "You do not have permission to manage timers." msgstr "" #: inc/class-support-tickets-main.php:793 #: inc/class-support-tickets-main.php:831 msgid "You do not have permission to perform this action." msgstr "" #: inc/class-support-tickets-main.php:542 #: inc/class-support-tickets-main.php:543 views/admin/timer-reports.php:136 msgid "Timer Reports" msgstr "" #: inc/class-support-tickets-main.php:533 #: inc/class-support-tickets-main.php:534 msgid "Email Logs" msgstr "" #: inc/class-support-tickets-main.php:214 msgid "Failed to stop timer. Please try again." msgstr "" #: inc/class-support-tickets-main.php:213 msgid "Failed to start timer. Please try again." msgstr "" #: inc/class-support-tickets-main.php:212 msgid "Timer stopped. Total time:" msgstr "" #: inc/class-support-tickets-main.php:211 msgid "Stopping..." msgstr "" #: inc/class-support-tickets-main.php:210 msgid "Starting..." msgstr "" #: inc/class-support-tickets-main.php:209 views/admin/ticket-view.php:269 #: views/admin/timer-widget.php:90 msgid "Stop Timer" msgstr "" #: inc/class-support-tickets-main.php:208 views/admin/ticket-view.php:284 msgid "Start Timer" msgstr "" #: views/ui-elements/ticket-form.php:552 msgid "Enter URL:" msgstr "" #: views/ui-elements/ticket-form.php:247 msgid "Submitting..." msgstr "" #: views/ui-elements/ticket-form.php:242 msgid "Submit Ticket" msgstr "" #. translators: 1: allowed file types, 2: maximum file size #: views/ui-elements/ticket-form.php:222 msgid "Allowed types: %1$s | Max size: %2$s" msgstr "" #: views/ui-elements/ticket-form.php:214 msgid "Click to upload files or drag and drop" msgstr "" #: views/ui-elements/ticket-form.php:204 msgid "Attachments" msgstr "" #: views/ui-elements/ticket-form.php:197 msgid "Please provide as much detail as possible to help us assist you better." msgstr "" #: views/ui-elements/ticket-form.php:193 msgid "Please describe your issue in detail..." msgstr "" #: views/ui-elements/ticket-form.php:182 msgid "Link" msgstr "" #: views/ui-elements/ticket-form.php:134 msgid "Brief description of your issue..." msgstr "" #. translators: %s: ticket number #: views/ui-elements/ticket-form.php:63 msgid "Your support ticket has been submitted successfully! Ticket number: %s" msgstr "" #: views/ui-elements/ticket-form.php:38 msgid "Message is required." msgstr "" #: views/ui-elements/ticket-form.php:16 msgid "You must be logged in to submit a support ticket." msgstr "" #: views/frontend/tickets-list.php:227 msgid "Next" msgstr "" #: views/frontend/tickets-list.php:226 msgid "Previous" msgstr "" #: views/frontend/tickets-list.php:209 msgid "Reply" msgstr "" #: views/frontend/tickets-list.php:192 msgid "View Details" msgstr "" #: views/frontend/tickets-list.php:129 msgid "Submit Your First Ticket" msgstr "" #: views/frontend/tickets-list.php:127 msgid "You haven't submitted any support tickets yet." msgstr "" #: views/frontend/tickets-list.php:126 msgid "No tickets found" msgstr "" #: views/frontend/ticket-view.php:307 views/frontend/tickets-list.php:84 msgid "Submit New Ticket" msgstr "" #: views/frontend/ticket-view.php:305 msgid "This ticket has been closed. If you need further assistance, please submit a new ticket." msgstr "" #: views/frontend/ticket-view.php:289 msgid "Supported: Images, PDF, Documents, Text files (Max 10MB each)" msgstr "" #: views/frontend/ticket-view.php:283 msgid "Attachments (optional):" msgstr "" #: views/frontend/ticket-view.php:278 msgid "Type your reply here..." msgstr "" #: views/frontend/ticket-view.php:274 msgid "List" msgstr "" #: views/frontend/ticket-view.php:271 views/ui-elements/ticket-form.php:185 msgid "Code" msgstr "" #: views/frontend/ticket-view.php:268 msgid "Insert Link" msgstr "" #: views/frontend/ticket-view.php:265 views/ui-elements/ticket-form.php:179 msgid "Italic" msgstr "" #: views/frontend/ticket-view.php:262 views/ui-elements/ticket-form.php:176 msgid "Bold" msgstr "" #: views/frontend/ticket-view.php:259 msgid "Your Reply:" msgstr "" #: views/frontend/ticket-view.php:203 msgid "Support Staff" msgstr "" #: views/frontend/ticket-view.php:140 views/frontend/ticket-view.php:201 msgid "You" msgstr "" #: views/frontend/ticket-view.php:61 msgid "Failed to submit reply. Please try again." msgstr "" #: views/frontend/ticket-view.php:56 msgid "Reply submitted successfully!" msgstr "" #: views/frontend/ticket-view.php:32 msgid "Ticket not found or you do not have permission to view it." msgstr "" #: views/frontend/ticket-view.php:16 views/frontend/tickets-list.php:16 msgid "You must be logged in to view support tickets." msgstr "" #: views/admin/tickets-list.php:251 msgid "Next »" msgstr "" #: views/admin/tickets-list.php:250 msgid "« Previous" msgstr "" #: views/admin/tickets-list.php:216 msgid "Unknown" msgstr "" #. translators: %s: assignee name #: views/admin/tickets-list.php:193 msgid "Assigned to %s" msgstr "" #: views/admin/tickets-list.php:168 msgid "Last Activity" msgstr "" #: views/admin/tickets-list.php:165 msgid "Status" msgstr "" #: views/admin/email-logs.php:106 views/admin/tickets-list.php:162 msgid "Ticket" msgstr "" #: views/admin/tickets-list.php:155 msgid "Create First Ticket" msgstr "" #: views/admin/tickets-list.php:153 msgid "No tickets found." msgstr "" #: views/admin/tickets-list.php:146 msgid "Waiting" msgstr "" #: views/admin/tickets-list.php:134 msgid "Total Tickets" msgstr "" #: views/admin/tickets-list.php:120 views/frontend/tickets-list.php:108 msgid "Clear" msgstr "" #: views/admin/tickets-list.php:118 views/frontend/tickets-list.php:104 msgid "Filter" msgstr "" #: views/admin/tickets-list.php:114 msgid "Search tickets..." msgstr "" #: views/admin/tickets-list.php:113 msgid "Search:" msgstr "" #: views/admin/tickets-list.php:103 msgid "All Priorities" msgstr "" #: views/admin/tickets-list.php:91 views/frontend/tickets-list.php:95 msgid "All Statuses" msgstr "" #: views/admin/tickets-list.php:77 msgid "Add New" msgstr "" #: views/admin/tickets-list.php:73 msgid "Network Support Tickets" msgstr "" #: views/admin/ticket-view.php:501 views/frontend/ticket-view.php:124 msgid "Back to Tickets" msgstr "" #: views/admin/ticket-view.php:498 views/frontend/ticket-view.php:298 msgid "Send Reply" msgstr "" #: views/admin/ticket-view.php:487 msgid "Change to %s" msgstr "" #: views/admin/ticket-view.php:483 msgid "Keep Current Status" msgstr "" #: views/admin/ticket-view.php:481 msgid "Update Status:" msgstr "" #: views/admin/ticket-view.php:476 msgid "Private reply (only visible to staff)" msgstr "" #: views/admin/ticket-view.php:465 msgid "Maximum 10MB per file" msgstr "" #: views/admin/ticket-view.php:464 views/frontend/ticket-view.php:288 msgid "Click to select files or drag and drop" msgstr "" #: views/admin/ticket-view.php:443 msgid "Reply:" msgstr "" #: views/admin/ticket-view.php:436 views/frontend/ticket-view.php:253 msgid "Add Reply" msgstr "" #: views/admin/ticket-view.php:392 msgid "Private" msgstr "" #: views/admin/ticket-view.php:389 msgid "Staff" msgstr "" #: views/admin/ticket-view.php:376 views/admin/tickets-list.php:167 msgid "Responses" msgstr "" #: views/admin/ticket-view.php:358 views/admin/ticket-view.php:415 #: views/admin/ticket-view.php:460 views/frontend/ticket-view.php:164 #: views/frontend/ticket-view.php:231 msgid "Attachments:" msgstr "" #: views/admin/ticket-view.php:246 msgid "Reopen Ticket" msgstr "" #: views/admin/ticket-view.php:242 msgid "Close Ticket" msgstr "" #: views/admin/ticket-view.php:235 msgid "Update" msgstr "" #: views/admin/ticket-view.php:223 msgid "Assign To:" msgstr "" #: views/admin/ticket-view.php:206 msgid "Quick Actions" msgstr "" #: views/admin/ticket-view.php:189 msgid "Site:" msgstr "" #: views/admin/ticket-view.php:181 views/frontend/ticket-view.php:116 #: views/frontend/tickets-list.php:179 msgid "Responses:" msgstr "" #: views/admin/ticket-view.php:170 msgid "Assigned To:" msgstr "" #: views/admin/ticket-view.php:156 msgid "Customer:" msgstr "" #: views/admin/ticket-view.php:148 views/frontend/ticket-view.php:111 #: views/frontend/tickets-list.php:184 msgid "Last Activity:" msgstr "" #: views/admin/ticket-view.php:141 msgid "Created:" msgstr "" #: views/admin/ticket-view.php:134 views/frontend/ticket-view.php:106 #: views/frontend/tickets-list.php:174 msgid "Type:" msgstr "" #: views/admin/ticket-view.php:127 views/admin/tickets-list.php:101 msgid "Priority:" msgstr "" #: views/admin/ticket-view.php:120 views/admin/ticket-view.php:212 #: views/admin/tickets-list.php:89 views/frontend/tickets-list.php:93 msgid "Status:" msgstr "" #: views/admin/ticket-view.php:117 msgid "Ticket Details" msgstr "" #: views/admin/ticket-view.php:107 views/admin/timer-widget.php:64 msgid "Ticket #%s" msgstr "" #: views/admin/ticket-view.php:30 msgid "You do not have permission to view this ticket." msgstr "" #: inc/class-support-tickets-main.php:870 views/admin/ticket-view.php:25 msgid "Ticket not found." msgstr "" #: views/admin/ticket-new.php:254 msgid "Cancel" msgstr "" #: views/admin/ticket-new.php:252 msgid "Create Ticket" msgstr "" #: views/admin/ticket-new.php:242 msgid "Private tickets are only visible to staff members." msgstr "" #: views/admin/ticket-new.php:237 msgid "Private Ticket" msgstr "" #: views/admin/ticket-new.php:227 msgid "Assign this ticket to a support agent." msgstr "" #: views/admin/ticket-new.php:218 views/admin/ticket-view.php:175 #: views/admin/ticket-view.php:225 msgid "Unassigned" msgstr "" #: views/admin/ticket-new.php:214 msgid "Assign to" msgstr "" #: views/admin/ticket-new.php:197 views/admin/timer-reports.php:231 msgid "Site" msgstr "" #: views/admin/ticket-new.php:188 msgid "Associate this ticket with a specific customer." msgstr "" #: views/admin/ticket-new.php:176 msgid "No specific customer" msgstr "" #: views/admin/ticket-new.php:175 msgid "Select a customer..." msgstr "" #: views/admin/ticket-new.php:172 views/admin/ticket-view.php:328 #: views/admin/ticket-view.php:389 views/admin/tickets-list.php:164 #: views/admin/timer-reports.php:219 views/admin/timer-reports.php:225 #: views/frontend/ticket-view.php:205 msgid "Customer" msgstr "" #: views/admin/ticket-new.php:155 views/ui-elements/ticket-form.php:141 msgid "Type" msgstr "" #: views/admin/ticket-new.php:139 views/admin/tickets-list.php:166 #: views/ui-elements/ticket-form.php:157 msgid "Priority" msgstr "" #: views/admin/ticket-new.php:132 msgid "Detailed description of the issue or request." msgstr "" #: views/admin/ticket-new.php:115 views/ui-elements/ticket-form.php:172 msgid "Message" msgstr "" #: views/admin/ticket-new.php:108 msgid "Brief description of the issue or request." msgstr "" #: views/admin/email-logs.php:104 views/admin/ticket-new.php:98 #: views/admin/tickets-list.php:163 views/admin/timer-reports.php:218 #: views/ui-elements/ticket-form.php:127 msgid "Subject" msgstr "" #: views/admin/ticket-new.php:81 msgid "Create New Support Ticket" msgstr "" #: views/admin/ticket-new.php:68 msgid "Failed to create ticket. Please try again." msgstr "" #: views/admin/ticket-new.php:33 msgid "Content is required." msgstr "" #: views/admin/ticket-new.php:29 views/ui-elements/ticket-form.php:34 msgid "Subject is required." msgstr "" #: views/admin/settings.php:745 msgid "Save Settings" msgstr "" #: views/admin/settings.php:415 msgid "Status Change - Message" msgstr "" #: views/admin/settings.php:402 msgid "Status Change - Subject" msgstr "" #: views/admin/settings.php:390 msgid "Reply Notification - Message" msgstr "" #: views/admin/settings.php:377 msgid "Reply Notification - Subject" msgstr "" #: views/admin/settings.php:365 msgid "New Ticket - Message" msgstr "" #: views/admin/settings.php:352 msgid "New Ticket - Subject" msgstr "" #: views/admin/settings.php:346 msgid "Configure email notification templates. Available placeholders: {ticket_number}, {subject}, {customer_name}, {customer_email}, {priority}, {status}, {content}, {reply_content}, {ticket_url}, {new_status}" msgstr "" #: views/admin/settings.php:340 msgid "Add Ticket Type" msgstr "" #: views/admin/settings.php:334 msgid "Type Label" msgstr "" #: views/admin/settings.php:329 msgid "Configure the ticket types available for categorizing support requests." msgstr "" #: views/admin/settings.php:328 msgid "Ticket Types" msgstr "" #: views/admin/settings.php:323 msgid "Add Status Level" msgstr "" #: views/admin/settings.php:317 msgid "Status Label" msgstr "" #: views/admin/settings.php:312 msgid "Configure the status levels available for support tickets." msgstr "" #: views/admin/settings.php:311 msgid "Status Levels" msgstr "" #: views/admin/settings.php:306 msgid "Add Priority Level" msgstr "" #: views/admin/settings.php:301 views/admin/settings.php:318 #: views/admin/settings.php:335 msgid "Remove" msgstr "" #: views/admin/settings.php:300 msgid "Priority Label" msgstr "" #: views/admin/settings.php:295 msgid "Configure the priority levels available for support tickets." msgstr "" #: views/admin/settings.php:294 msgid "Priority Levels" msgstr "" #: views/admin/settings.php:285 msgid "Agent to automatically assign new tickets to (if auto assignment is enabled)." msgstr "" #: views/admin/settings.php:277 msgid "No default assignee" msgstr "" #: views/admin/settings.php:273 msgid "Default Assignee" msgstr "" #: views/admin/settings.php:266 msgid "Automatically assign new tickets to default agent" msgstr "" #: views/admin/settings.php:257 msgid "Auto Assignment" msgstr "" #: views/admin/settings.php:251 msgid "Comma-separated list of allowed file extensions." msgstr "" #: views/admin/settings.php:244 msgid "Allowed File Types" msgstr "" #: views/admin/settings.php:238 msgid "Maximum file size allowed for uploads." msgstr "" #: views/admin/settings.php:228 msgid "Max File Size" msgstr "" #: views/admin/settings.php:221 msgid "Allow file uploads in tickets and replies" msgstr "" #: views/admin/settings.php:212 msgid "File Uploads" msgstr "" #: views/admin/settings.php:206 msgid "Number of tickets to display per page in admin lists." msgstr "" #: views/admin/settings.php:190 msgid "General Settings" msgstr "" #: views/admin/settings.php:184 views/admin/settings.php:345 msgid "Email Templates" msgstr "" #: views/admin/settings.php:183 msgid "Types" msgstr "" #: views/admin/settings.php:182 msgid "Statuses" msgstr "" #: views/admin/settings.php:181 msgid "Priorities" msgstr "" #: views/admin/settings.php:180 msgid "General" msgstr "" #: views/admin/settings.php:173 msgid "Support Ticket Settings" msgstr "" #: views/admin/settings.php:152 msgid "" "The status of your support ticket has been updated.\n" "\n" "Ticket Number: {ticket_number}\n" "Subject: {subject}\n" "New Status: {new_status}\n" "\n" "View ticket: {ticket_url}" msgstr "" #: views/admin/settings.php:151 msgid "Ticket Status Updated: {ticket_number}" msgstr "" #: views/admin/settings.php:150 msgid "" "A new reply has been added to your support ticket.\n" "\n" "Ticket Number: {ticket_number}\n" "Subject: {subject}\n" "\n" "Reply:\n" "{reply_content}\n" "\n" "View ticket: {ticket_url}" msgstr "" #: views/admin/settings.php:149 msgid "Reply to Ticket: {ticket_number}" msgstr "" #: views/admin/settings.php:148 msgid "" "A new support ticket has been submitted.\n" "\n" "Ticket Number: {ticket_number}\n" "Subject: {subject}\n" "Customer: {customer_name} ({customer_email})\n" "Priority: {priority}\n" "\n" "Message:\n" "{content}\n" "\n" "View ticket: {ticket_url}" msgstr "" #: views/admin/settings.php:147 msgid "New Support Ticket: {ticket_number}" msgstr "" #: views/admin/settings.php:103 msgid "Settings saved successfully!" msgstr "" #: views/admin/email-logs.php:16 views/admin/settings.php:16 #: views/admin/timer-reports.php:16 msgid "You do not have permission to access this page." msgstr "" #: views/admin-page.php:43 msgid "Check this to enable Support Tickets functionality." msgstr "" #: views/admin-page.php:33 msgid "Enable Support Tickets" msgstr "" #: views/admin-page.php:19 msgid "Support Tickets Settings" msgstr "" #: ultimate-multisite-support-tickets.php:293 msgid "Multisite Ultimate" msgstr "" #. translators: %1$s: Plugin name, %2$s: WP Ultimo #: ultimate-multisite-support-tickets.php:291 msgid "%1$s requires %2$s to be installed and active." msgstr "" #: inc/models/class-support-ticket.php:535 #: ultimate-multisite-support-tickets.php:196 views/admin/settings.php:139 msgid "Bug Report" msgstr "" #: inc/models/class-support-ticket.php:534 #: ultimate-multisite-support-tickets.php:195 views/admin/settings.php:138 msgid "Feature Request" msgstr "" #: inc/models/class-support-ticket.php:533 #: ultimate-multisite-support-tickets.php:194 views/admin/settings.php:137 msgid "Billing Question" msgstr "" #: inc/models/class-support-ticket.php:532 #: ultimate-multisite-support-tickets.php:193 views/admin/settings.php:136 msgid "Technical Issue" msgstr "" #: inc/models/class-support-ticket.php:531 #: ultimate-multisite-support-tickets.php:192 views/admin/settings.php:135 msgid "General Support" msgstr "" #: inc/models/class-support-ticket.php:517 #: ultimate-multisite-support-tickets.php:166 views/admin/settings.php:115 msgid "Critical" msgstr "" #: inc/models/class-support-ticket.php:516 #: ultimate-multisite-support-tickets.php:165 views/admin/settings.php:114 msgid "High" msgstr "" #: inc/models/class-support-ticket.php:515 #: ultimate-multisite-support-tickets.php:164 views/admin/settings.php:113 msgid "Normal" msgstr "" #: inc/models/class-support-ticket.php:514 #: ultimate-multisite-support-tickets.php:163 views/admin/settings.php:112 msgid "Low" msgstr "" #: inc/models/class-support-ticket.php:500 #: ultimate-multisite-support-tickets.php:181 views/admin/settings.php:127 msgid "Closed" msgstr "" #: inc/models/class-support-ticket.php:499 #: ultimate-multisite-support-tickets.php:180 views/admin/settings.php:126 msgid "Resolved" msgstr "" #: inc/models/class-support-ticket.php:498 #: ultimate-multisite-support-tickets.php:179 views/admin/settings.php:125 msgid "Waiting for Customer" msgstr "" #: inc/models/class-support-ticket.php:497 #: ultimate-multisite-support-tickets.php:178 views/admin/settings.php:124 #: views/admin/tickets-list.php:142 msgid "In Progress" msgstr "" #: inc/models/class-support-ticket.php:496 #: ultimate-multisite-support-tickets.php:177 views/admin/settings.php:123 #: views/admin/tickets-list.php:138 msgid "Open" msgstr "" #. translators: 1: ticket number, 2: ticket subject, 3: new status #: inc/functions/support-ticket-functions.php:723 msgid "" "Hi,\n" "\n" "Ticket #%s (%s) has been updated to status: %s.\n" "\n" "View the ticket: %s" msgstr "" #. translators: %s: ticket number #: inc/functions/support-ticket-functions.php:717 msgid "Ticket #%s status updated" msgstr "" #. translators: 1: user name, 2: ticket number, 3: ticket subject #: inc/functions/support-ticket-functions.php:656 msgid "" "Hi,\n" "\n" "%s has replied to ticket #%s (%s).\n" "\n" "View the ticket: %s\n" "\n" "Message:\n" "%s" msgstr "" #. translators: %s: ticket number #: inc/functions/support-ticket-functions.php:650 msgid "New reply on ticket #%s" msgstr "" #. translators: %s: time ago #: inc/functions/support-ticket-functions.php:420 msgid "%s ago" msgstr "" #: inc/services/class-email-notification-manager.php:222 msgid "" "The status of your support ticket has been updated.\n" "\n" "Ticket Number: %1$s\n" "Subject: %2$s\n" "Old Status: %3$s\n" "New Status: %4$s\n" "\n" "View ticket: %5$s" msgstr "" #. translators: 1: Site name, 2: Ticket number, 3: New status #: inc/services/class-email-notification-manager.php:215 msgid "[%1$s] Ticket %2$s Status: %3$s" msgstr "" #: inc/services/class-email-notification-manager.php:432 msgid "" "You have received a response to your support ticket on %1$s.\n" "\n" "Ticket Number: %2$s\n" "Subject: %3$s\n" "Response from: %4$s\n" "\n" "Response:\n" "%5$s\n" "\n" "View ticket: %6$s" msgstr "" #: inc/services/class-email-notification-manager.php:428 msgid "Support Team" msgstr "" #: inc/services/class-email-notification-manager.php:418 msgid "" "Thank you for contacting %1$s support. Your ticket has been created.\n" "\n" "Ticket Number: %2$s\n" "Subject: %3$s\n" "Priority: %4$s\n" "\n" "Your Message:\n" "%5$s\n" "\n" "We will respond as soon as possible. You can view your ticket here: %6$s" msgstr "" #: inc/services/class-email-notification-manager.php:405 msgid "" "A customer has responded to ticket %1$s on %2$s.\n" "\n" "Ticket Number: %3$s\n" "Subject: %4$s\n" "Customer: %5$s\n" "\n" "Response:\n" "%6$s\n" "\n" "View ticket: %7$s" msgstr "" #: inc/services/class-email-notification-manager.php:393 msgid "" "A new support ticket has been created on %1$s.\n" "\n" "Ticket Number: %2$s\n" "Subject: %3$s\n" "Priority: %4$s\n" "Submitted by: %5$s\n" "\n" "Message:\n" "%6$s\n" "\n" "View ticket: %7$s" msgstr "" #: inc/services/class-email-notification-manager.php:386 #: views/admin/ticket-view.php:330 views/admin/ticket-view.php:387 #: views/frontend/ticket-view.php:196 msgid "Unknown User" msgstr "" #. translators: 1: Site name #: inc/services/class-email-notification-manager.php:331 msgid "[%1$s] Response to Your Ticket" msgstr "" #. translators: 1: Site name #: inc/services/class-email-notification-manager.php:326 msgid "[%1$s] Support Ticket Created" msgstr "" #: inc/class-support-tickets-main.php:737 msgid "Allow users to upload files with their tickets" msgstr "" #: inc/class-support-tickets-main.php:736 msgid "Enable File Attachments" msgstr "" #: inc/class-support-tickets-main.php:731 msgid "Allow users to select ticket type" msgstr "" #: inc/class-support-tickets-main.php:730 msgid "Show Type Field" msgstr "" #: inc/class-support-tickets-main.php:725 msgid "Allow users to select ticket priority" msgstr "" #: inc/class-support-tickets-main.php:724 msgid "Show Priority Field" msgstr "" #: inc/class-support-tickets-main.php:719 #: inc/class-support-tickets-main.php:720 views/ui-elements/ticket-form.php:78 msgid "Submit a Support Ticket" msgstr "" #: inc/class-support-tickets-main.php:718 msgid "Form Title" msgstr "" #: inc/class-support-tickets-main.php:712 msgid "Form to submit new support tickets" msgstr "" #: inc/class-support-tickets-main.php:711 msgid "Support Ticket Form" msgstr "" #: inc/class-support-tickets-main.php:699 views/admin/settings.php:196 msgid "Tickets Per Page" msgstr "" #: inc/class-support-tickets-main.php:694 msgid "Allow users to filter tickets by status, priority, etc." msgstr "" #: inc/class-support-tickets-main.php:693 msgid "Show Filters" msgstr "" #: inc/class-support-tickets-main.php:688 #: inc/class-support-tickets-main.php:689 views/frontend/tickets-list.php:80 msgid "My Support Tickets" msgstr "" #: inc/class-support-tickets-main.php:687 msgid "Element Title" msgstr "" #: inc/class-support-tickets-main.php:681 msgid "Display a list of support tickets" msgstr "" #: inc/class-support-tickets-main.php:680 msgid "Support Tickets List" msgstr "" #: inc/class-support-tickets-main.php:510 #: inc/class-support-tickets-main.php:511 msgid "Settings" msgstr "" #: inc/class-support-tickets-main.php:501 #: inc/class-support-tickets-main.php:502 msgid "Add New Ticket" msgstr "" #: inc/class-support-tickets-main.php:492 #: inc/class-support-tickets-main.php:493 msgid "All Tickets" msgstr "" #: inc/class-support-tickets-main.php:481 #: inc/class-support-tickets-main.php:482 #: inc/class-support-tickets-main.php:524 #: inc/class-support-tickets-main.php:525 #: ultimate-multisite-support-tickets.php:292 views/admin-page.php:15 #: views/admin/tickets-list.php:73 msgid "Support Tickets" msgstr "" #: inc/class-support-tickets-main.php:467 msgid "Failed to save uploaded file." msgstr "" #: inc/class-support-tickets-main.php:464 msgid "Failed to save attachment record." msgstr "" #: inc/class-support-tickets-main.php:458 msgid "File uploaded successfully." msgstr "" #: inc/class-support-tickets-main.php:425 msgid "File too large." msgstr "" #: inc/class-support-tickets-main.php:421 msgid "File type not allowed." msgstr "" #: inc/class-support-tickets-main.php:410 msgid "File upload failed." msgstr "" #: inc/class-support-tickets-main.php:405 msgid "You must be logged in to upload attachments." msgstr "" #: inc/class-support-tickets-main.php:324 #: inc/class-support-tickets-main.php:390 msgid "Failed to add reply. Please try again." msgstr "" #: inc/class-support-tickets-main.php:318 #: inc/class-support-tickets-main.php:383 msgid "Reply added successfully." msgstr "" #: inc/class-support-tickets-main.php:300 #: inc/class-support-tickets-main.php:365 msgid "Reply content is required." msgstr "" #: inc/class-support-tickets-main.php:286 #: inc/class-support-tickets-main.php:351 msgid "You do not have permission to reply to this ticket." msgstr "" #: inc/class-support-tickets-main.php:280 #: inc/class-support-tickets-main.php:345 #: inc/class-support-tickets-main.php:864 views/admin/ticket-view.php:18 #: views/frontend/ticket-view.php:24 msgid "Invalid ticket ID." msgstr "" #: inc/class-support-tickets-main.php:274 #: inc/class-support-tickets-main.php:339 msgid "You must be logged in to reply." msgstr "" #: inc/class-support-tickets-main.php:259 views/ui-elements/ticket-form.php:70 msgid "Failed to submit ticket. Please try again." msgstr "" #: inc/class-support-tickets-main.php:254 msgid "Ticket submitted successfully." msgstr "" #: inc/class-support-tickets-main.php:246 msgid "Subject and content are required." msgstr "" #: inc/class-support-tickets-main.php:232 msgid "You do not have permission to submit tickets." msgstr "" #: inc/class-support-tickets-main.php:227 #: inc/class-support-tickets-main.php:269 #: inc/class-support-tickets-main.php:334 #: inc/class-support-tickets-main.php:400 #: inc/class-support-tickets-main.php:788 #: inc/class-support-tickets-main.php:826 #: inc/class-support-tickets-main.php:853 #: inc/class-support-tickets-main.php:921 #: inc/class-support-tickets-main.php:972 msgid "Security check failed." msgstr "" #: inc/class-support-tickets-main.php:158 msgid "Upload failed. Please try again." msgstr "" #: inc/class-support-tickets-main.php:157 msgid "Uploading..." msgstr "" #: inc/class-support-tickets-main.php:156 msgid "Are you sure you want to delete this ticket?" msgstr "" #: inc/class-file-handler.php:281 msgid "File not found." msgstr "" #: inc/class-file-handler.php:275 msgid "You do not have permission to download this file." msgstr "" #: inc/class-file-handler.php:271 msgid "Attachment not found." msgstr "" #: inc/class-file-handler.php:259 msgid "Unknown upload error." msgstr "" #: inc/class-file-handler.php:256 msgid "A PHP extension stopped the file upload." msgstr "" #: inc/class-file-handler.php:255 msgid "Failed to write file to disk." msgstr "" #: inc/class-file-handler.php:254 msgid "Missing a temporary folder." msgstr "" #: inc/class-file-handler.php:253 msgid "No file was uploaded." msgstr "" #: inc/class-file-handler.php:252 msgid "The uploaded file was only partially uploaded." msgstr "" #: inc/class-file-handler.php:251 msgid "The uploaded file exceeds the MAX_FILE_SIZE directive that was specified in the HTML form." msgstr "" #: inc/class-file-handler.php:250 msgid "The uploaded file exceeds the upload_max_filesize directive in php.ini." msgstr "" #: inc/class-file-handler.php:142 msgid "Failed to create upload directory." msgstr "" #: inc/class-file-handler.php:119 msgid "File appears to be malicious and cannot be uploaded." msgstr "" #: inc/class-file-handler.php:114 msgid "File type does not match file extension." msgstr "" #. translators: %s: allowed file extensions #: inc/class-file-handler.php:106 msgid "File type not allowed. Allowed types: %s" msgstr "" #. translators: %s: maximum file size #: inc/class-file-handler.php:91 msgid "File is too large. Maximum size is %s." msgstr "" #: inc/class-file-handler.php:66 msgid "Failed to save attachment to database." msgstr "" #: inc/class-file-handler.php:46 msgid "Failed to move uploaded file." msgstr "" #. Author of the plugin #: ultimate-multisite-support-tickets.php msgid "David Stone - Multisite Ultimate" msgstr "" #. Description of the plugin #: ultimate-multisite-support-tickets.php views/admin-page.php:21 msgid "Advanced support ticket system for network and site owners with customer support capabilities" msgstr "" #. Plugin URI of the plugin #. Author URI of the plugin #: ultimate-multisite-support-tickets.php msgid "https://multisiteultimate.com" msgstr "" #. Plugin Name of the plugin #: ultimate-multisite-support-tickets.php msgid "Ultimate Multisite: Support Tickets" msgstr ""